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Customer Experience Panel: Insurers Must Adapt to Digital Natives

Insurers at RIMS' annual Riskworld conference, held in Atlanta, said next-generation customer experience will combine data, technology and expertise to create tailored solutions.

May 4, 2023

View full Best's Event Coverage of RIMS RISKWORLD 2023:

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  • Aspen's Savory: Casualty Underwriters Must Consider Legal Jurisdictions

  • Sompo's Grabek: Risk Managers Seek Consistent International Coverage

  • AI Panel: Insurers Must Keep Control of Their Data

  • Emerging Risk Panel: Labor Shortages, Aging Infrastructure Are Key Concerns

  • CEO Panel: Climate, Net Zero High on List of Clients’ Risk Concerns

  • Gamma Iota Sigma Students: Insurance Is a Learning Profession

  • Liberty Mutual's Bhatnagar: Underwriters Should Focus on Risk, Not Investment Income

  • QBE North America's Jones: AI Brings New Capabilities and Risks to Insurers

  • Munich Re’s Parisi: Data-Driven Underwriting Key to Sustainable Cyber Market

  • CSAA’s Daryanani: Product Liability a Main Concern for Adjusters Responding to Driverless Vehicle Incidents

  • Kroll's Fuller and Flemming: Insurers Should Align Coverage With Property Valuations

  • Capitola's Sivan: Insurers Must Improve Broker-Underwriter Communications

  • Hartford Financial's Scott: Auto Is Just the Start for Usage-Based Insurance

  • Panel: Handling Claims Is a Collaborative Function

  • Panel: Future of Insurance Distribution Driven by Data, Access to C-Suite

  • Nationwide's Iorio: Nuclear Verdicts Promote a Dangerous Settlement Cycle

  • Terrorism Panel: Terror, Active Assailant Coverages Continue to Evolve

  • St. Joseph's Students at RIMS See Multiple Paths to Risk Careers

  • Panel on Embedded Insurance: Connections Between Carriers, Distributors Becoming Seamless

  • Travelers Institute's Woodward: Insurers Should Offer Distracted Driving Policies

  • Hub's Treanor: The Path to Effective AI Is Paved With Quality Data

  • Bermuda Delegation: Summit Will Showcase Risk Solutions for Climate Issues

  • Gallagher's Farley: The Metaverse Could Be Considered a 'Risk Hellscape'

  • Rhoads' Yu: Compliance Operations Can Be a Value Creator

  • RIMS' Santiago: The C-Suite Should Include Risk Managers

  • CAC's Rice: Influx of Entrants Leads to Softer D&O Pricing

  • Marsh's Stransky: Active Directory Hardening Reduces Likelihood of Cyberhacking

  • Allianz' Sayce: ChatGPT, AI Widen Opportunities for Less-Skilled Hackers

  • Customer Experience Panel: Insurers Must Adapt to Digital Natives