You've Been Served

The $ound of Music Fireman's Fund is helping to preserve part of the musucial history destroyed during the 2010 Nashville flood. By Lori Chordas. The Last Word. Page 80.

Foreign Partners Mutuals eye overseash markets as a key financial strategy in an increasingly global economy. By Al Slavin. Life. Page 43.

Meet the New Commissioners Eighteen state regulators were either appointed or elected during 2010, including Maine's Mila Kofman who was reappointed to a five-year term and three others who were designated as acting or interim commissioners. By Staff. Regulatory/Law. Page 65.

You've Been Served Insurers are crafting coverages to meet the evolving liabilities that a growing array of professionals face. By Ron Panko. Property/Casualty. Page 24.

Full Capacity Global brokers urge reinsurers to deploy their abundant capital, but the companies appear to be cautious. By Ron Panko. Reinsurance/Capital Markets. Page 52.

Savings in a Bottle Generic pharmaceuticals resulted in nearly $140 billion in savings to the U.S. health care system in 2009. What are health plans doing to drive even further savings of these growing medications? By Lori Chordas. Health/Employee Benefits. Page 38.

Taking a Position As hiring pressure builds, creative approaches may suit independent agencies. Agent/Broker. Page 56.

Program Pioneers Long before the term "program business" became part of the insurance industry's lexicon, William H. Brownyard parlayed a routine cold call into a strategy for the ages. By Al Slavin. Agent/Broker. Page 35.

Emptying the File Cabinet Insurers are consolidating multiple systems in order to fully automate document management. By Lori Chordas. Technology. Page 28.

Life Reinsurers Stable; New Capital Enters the Market By William PargeansandStephen Irwin. Research. Page 12.

Career Wise Question: When hiring chief financial officers within the insurance sector, is it important that they bring industry expertise to the table? By Tom Moran. . Page 16.

Snow Covered Winter resort insurance is a steep downhill course for even the best program writers. By Meg Green. Property/Casualty. Page 33.

New Math Rules on medical loss ratios are changing how medical costs are calculated. By Fran Matso Lysiak. Health/Employee Benefits. Page 37.

Reaching the Top U.S. Life insurers find a key to wealthy clients in the brokerage channel. By Fran Matso Lysiak. Life. Page 41.

Life Products for Tomorrow Selling Insight: Consumer needs have changed and the life insurance industry has struggled to adapt. By Robert W. MacDonald. Life. Page 47.

Global Non-Life Reinsurance Outlook is Stable; Economic, Market Strains Eclipse Earnings, Capital By John AndreandRobert DeRoseandGreig Reisner. Research. Page 14.

You've Been Served: Sidebar Cyber Liability By Ron Panko. Property/Casualty. Page 27.

You've Been Served: Sidebar Fiduciary Liability in Health Plans, Pensions By Ron Panko. Property/Casualty. Page 26.

You've Been Served: Sidebar Financial Services Liability By Ron Panko. Property/Casualty. Page 26.

You've Been Served: Sidebar Professional Lines for Small Business By Ron Panko. Property/Casualty. Page 25.

Emptying the File Cabinet: Sidebar CNG-SAFE (Shared Access Filing Environment) By Lori Chordas. Technology. Page 28.

Emptying the File Cabinet: Sidebar docSTAR Document Management By Lori Chordas. Technology. Page 29.

Emptying the File Cabinet: Sidebar Oracle Documaker Enterprise Edition By Lori Chordas. Technology. Page 30.

Emptying the File Cabinet: Sidebar ASC Document By Lori Chordas. Technology. Page 32.

Savings in a Bottle: Sidebar Mail Call By Lori Chordas. Health/Employee Benefits. Page 39.

Working it Out EMC is marking 100 years of providing workers' compensation and other commercial coverages. By Marilyn Ostermiller. Property/Casualty. Page 49.

Baby, It's Still Cold Outside Loss/Risk Management Insight: When it comes to protecting your home ,nwo is not the time to hibernate. By Scott Spencer. Property/Casualty. Page 51.

Tower of Babble Selling Insight: Too much industry jargon can turn messages into mush. By Diane Batistoni. Agent/Broker. Page 59.

Reaching the Top: Sidebar High-Profile Brokerage General Agencies By Fran Matso Lysiak. Life. Page 41.

Foreign Partners: Sidebar Strategic Shifts By Al Slavin. Life. Page 43.

Building the Cutting-Edge Insurance Product Development Pipeline How succe3ssful insurers remain focused on developing new products and matching them to appropriate channels. By Lee McDonald. Life. Page 60.

Finding the Money Advisors can offer several strategies to individuals who have trouble funding their retirement accounts. By Robert Fishbein. Life. Page 62.

Small Wonder Microinsurance products must be adapted to the needs and cultural backgrounds of four billion prospective clients. By Iris Lai. Life. Page 64.

Full Capacity: Sidebar A Different Partnership By Ron Panko. Reinsurance/Capital Markets. Page 53.

Taking a Position: Sidebar The Making of an Independent Agent/Broker. Page 58.

Bloggers Beware Legal Insight: A cyberspace firm has begun suiing Web posters for copyright infringement. By Narine Bagdassarian. Regulatory/Law. Page 66.

Changing the Channel Agents and carriers need to embrace the new technology of selling and distributing insurance products. By Frank Petersmark. Technology. Page 68.

Value Proposition Technology Insight: Insurers turn to advanced analytics to determine customer value. By Peter Hughes. Technology. Page 71.

Getting Together Can wikis and private virtual worlds create better relationships between insurers and customers? By Mayank GuptaandSiva Nandiwada. Technology. Page 72.

Changing Risks for Fleets and Commercial Transportation Experts examine how telematics and new electronic communication tools are helping the transportation industry remake its risk profile. By Lori Chordas. Technology. Page 75.

Getting Together: Sidebar Table 1: Categorization of various Web 2.0 technology options and examples of their application. By Mayank GuptaandSiva Nandiwada. Technology. Page 73.

Getting Together: Sidebar Table 2: Tying Web 2.0 technology to delivering business outcomes. By Mayank GuptaandSiva Nandiwada. Technology. Page 74.

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