Field Explanations: Best's Loss Control Manual Online

Overview

This documentation provides a basic explanation of the features and contents of Best's Loss Control Online. It is intended to give a user an understanding of the types of information found in the product, the significance of the various sections found in each classification -- including Best's Hazard Index and the Hazard Index numbers, Underwriting Comments, Related Classifications, Description, the Exposures and Controls sections, with On-site Inspection and Items to Investigate checklists, and applicable OSHA Standards -- as well as sources used in preparing the classifications.

Best's Hazard Index

Best's Hazard Index was developed to identify the relative degree of risk for the insurance coverages in each classification. For each line of insurance the number given is an indication of hazard (Low 1-3, Medium 4-6, High 7-9, and Very High 10). The numbers are based on a careful review of all the research material we have collected, the opinions of reviewers who have read and commented on the reports in draft stage, the opinions of our technical consultants and a review of similar or related classifications. The Hazard Index numbers may be used to identify lines of insurance, which require further investigation before coverage is written, to identify the problem areas within a classification or to get a quick feel for the overall degree of exposure associated with a classification.

Because the degree of exposure for different lines of insurance for a given classification can vary significantly, these index numbers cannot be validly added together or combined. Each index applies only to the specific line of insurance for the class of risk.

The index numbers typically reflect both frequency and severity of the exposures and reflect the exposures for average risks or for the majority of risks in the classification. In some instances, however, the risks in a particular classification are not uniform or it is more informative to let severity or frequency rather than a balance of the two dictate the number. The Underwriting Comments are then used to qualify this number or identify types of risks to which it does and does not apply.

Underwriting Comments

Underwriting Comments sometimes accompany the Hazard Index number. These comments call attention to major areas of loss or factors that may modify loss potential. They may also qualify the Hazard Index number. For example, the 8 assigned to Workers' Compensation in Fireworks Manufacturing and Exhibiting carries the comment "Severity rather than frequency." We felt it was important to alert the underwriter to the probable size of losses with an 8 and an Underwriting Comment to this effect was added. If we had balanced the high severity with the very low frequency, this would yield a lower number which would misrepresent the exposure. The 7 and the Underwriting Comment "Much lower without displays" assigned to General Liability in Fireworks Manufacturing and Exhibiting indicates that the number is based on risks that manufacture and display fireworks. Risks that simply manufacture fireworks will have a lower exposure and Hazard Index number.

Related Classifications

In addition to the primary process, a number of subsidiary operations may be involved in the manufacture of a product or the performance of a service. They present potential sources of loss that should be considered. Such ancillary activities or allied classes of risk are listed under Related Classifications to give a quick notice of additional sources of information available within Best's Loss Control Manual Online. In addition, when a related classification is important to the risk under consideration, the narrative sections of the classification will specifically refer the underwriter to the related topics. Reviewing those additional topics will give the underwriter added insight into the risk at hand.

These cross references to related classifications also make Best's Loss Control Manual Online more efficient. For example, most museums, in addition to displaying artwork and objets d'art, run cafeterias and gift shops. Rather than reinvent the wheel and repeat some or all of the relevant information about these ancillary activities within the museums chapter, the Manual simply refers the interested underwriter to the complete discussion available in the Gift or Souvenir Shops and the Fast Food Restaurants reports.

Risk Description

The Description provides a profile of the industry to familiarize the underwriter with the nature of the business he or she is considering. The Description section provides an overview of the industry in question. This includes a definition of the industry or the parameters used to define the industry in the Manual. On occasion, the Manual's definition is narrower or wider than that used by the industry itself or by the ISO Commercial Lines Manual. For example, the Loss Control Manual discusses Hotels, Motels and Conference Centers in one report, but breaks out Chiropractors' Offices, Dentists' Offices, Health Maintenance Organizations, and Surgical Centers (Outpatient) into separate reports even though the latter carry the same ISO code.

The Description also contains a summary of what typical insureds in this classification do, the social and economic factors and changes that affect the classification, trends in technology that can significantly change the number and types of hazards involved, geographic distribution, typical patterns of ownership, size of the risk (including, where relevant, revenue, volume produced or number of employees), and laws and regulations applicable to the risk. If any factors are not typical of all risks in the classification or if there is a minority of risks that do not fit the pattern of a typical risk, this will be noted here and addressed in the Narrative Line of Liability sections.

Exposures and Controls Sections

These sections, each devoted to a separate line of insurance that is applicable to the classification, analyze the various aspects of a classification and how they affect loss potential. Some of the lines of insurance covered include Automobile Liability, Automobile Physical Damage, General Liability: Premises and Operations, Product Liability and Completed Operations, Professional Liability, Workers' Compensation, Crime, Fire and E.C.: Property, Business Interruption, Inland Marine, Boiler and Machinery, Liquor Liability, Ocean Marine (Hull, Cargo, and Protection & Indemnity), Aircraft Liability and Aircraft Physical Damage. Obviously, not all lines of insurance are relevant to all classifications.

Each section identifies the facts as they pertain to a particular classification and a particular line of insurance (e.g., vehicles and use, typical building construction or layout, number of visitors to the premises). If there is not a uniform pattern of exposure throughout the industry in question, or if there is more than one predominant pattern, that fact will be noted and patterns found among a minority of risks in the industry will be discussed as well. Each section also describes and evaluates typical and possible hazards and exposures, makes loss control recommendations, and notes positive and negative underwriting signs (i.e., signs of good and bad risks). Wherever possible, the Manual will note industry loss patterns or history, "typical" and/or most costly claims, and relevant case history.

In essence, each classification identifies a spectrum of exposures, from good to bad, against which the underwriter can compare a given applicant. Some industries present so few or such minor hazards that an operation that appears to be relatively safe operation may nevertheless be a "bad" risk compared to others in the class; other industries are so inherently dangerous that an excellent operation employing state-of-the-art safety and loss control measures may still present a significant chance of loss. The spectrum approach is important to give the underwriter a realistic context in which to evaluate an individual risk and to understand whether the hazards can or should be modified.

Because each report is created separately with the assumption that it may be the first or only report consulted, a thorough discussion is offered. As a result, the user, when reading through several classifications, may sense a redundancy in some of the hazard analysis or underwriting and loss control recommendations (e.g, an evaluation of the number, type, age and condition of all vehicles or loss controls pertaining to tripping and falling hazards). The focus of each report, nonetheless, is on what is unique to the classification, rather than what is common to all underwriting.

Each line of insurance contains loss control checklists under On-site Inspection and Items to Investigate headings. Using these checklists, a risk manager can conduct an on-site survey by identifying situations pertinent to the insured, the condition of his or her property and hazardous conditions. Additionally, the risk manager can investigate the insured's safety practices of employees and customers, quality of supervision, type of hiring practices, frequency of bank deposits, etc.

OSHA Standards

The Occupational Safety and Health Act (OSHA) of 1970 required that standards be established to assure that places of employment maintain safe and healthful working conditions for all employees. The pertinent OSHA standards are added at the end of each industry report. Certain OSHA Standards will apply to all classifications, which are itemized below.

General OSHA Standards Applying to All Classifications

1910.35 Compliance with NFPA 101-2000, Life Safety Code

1910.36 Design and Construction Requirements for Exit Routes

1910.37 Maintenance, Safeguards, and Operational Features for Exit Routes
1910.38 Emergency Action Plans

1910.39 Fire Prevention Plans
1910.151 Medical Services and First Aid
1910.157 Portable Fire Extinguishers
1910.164 Fire Detection Systems

Subject to change.