2 0 0 5 E - F U S I O N A W A R D R E C I P I E N T
Underwriting & Pricing
Western & Southern Financial Group
Bob Turner and Lisa Fangman
The A.M. Best Co. presented Western & Southern Financial Group with the E-Fusion Award in the Underwriting & Pricing category at the 2005 A.M. Best Co. Insurance and Technology Conference in Philadelphia Oct. 18. The award recognizes innovation in insurance technology.
When Western & Southern Financial Group wanted to speed its life underwriting, it partnered with NaviSys to develop a J2EE-based system, iNB, that it says has transformed its business. The system has improved the Cincinnati-based financial group's producer/customer service, underwriting results, operating efficiency and revenue. iNB enables a paperless process and automation of routine underwriting decisions, resulting in a jet issue rate of 25% of issued policies. It also has empowered the group to process more business without adding more staff resources. Internal system users include call center personnel, processors/back office staff, and licensing and marketing personnel.
