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Claims Management
Church Mutual Insurance Company

 Mary Gestner and Marty Heyne

The A.M. Best Co. presented Church Mutual Insurance Company with the E-Fusion Award in the Claims Management category at the 2005 A.M. Best Co. Insurance and Technology Conference in Philadelphia Oct. 18. The award recognizes innovation in insurance technology.

Church Mutual Insurance Co., based in Wisconsin, created the claims electronic file, appropriately titled eFile. Its eFile system has a number of features useful to claims staff, including immediate simultaneous electronic access to file claim documents, the ability to find those claims over the LAN, WAN and the Web, and the automatic handling of incoming and outgoing e-mails, their attachments and faxes with agents, adjusters and customers. One of the chief benefits to the eFile system is the elimination of large amounts of storage that were necessary to house the tremendous amount of paper claims used to generate. Church Mutual said eFile has significantly improved efficiency and accuracy in serving their customers, and increased productivity overall.