2004 E-Fusion Award Recipient -
Customer Service and Benefits Management

MetLife

The A.M. Best Co. presented MetLife with the E-Fusion award in the Customer Service and Benefits Management category at the 2004 A.M. Best Co. Insurance and Technology Conference in Baltimore Oct. 19. The award recognizes innovation in insurance technology.

MetLink gives the insurer's group customers real-time access to benefit plan information and serves as a central reporting location for all plan data from remote or satellite offices. It consolidates and tracks billing and payment information. MetLink also handles claims status inquiries and electronic bill payment. Among the lines of business housed on the MetLink platform are disability, long-term care and life products.

MetLink has been adopted by more than 17,500 corporate customers, who have conducted more than 6 million transactions so far this year, in keeping with MetLife's strategy to make the Internet the preferred customer channel for its institutional products line.

Read about the finalists in this category or view our press release for more award coverage in this category.