SUNDAY, NOVEMBER 15
8:00-9:00 p.m. Dessert Reception: Integrating e-commerce into Existing Distribution
William Fandrich, Vice President of Information Services and Manager of Electronics Liberty Mutual Insurance Co.
A special advance informal talk for early arrivals will feature insight from a leading technologist at one of the nations largest property/casualty insurers
MONDAY, NOVEMBER 16
8:15-9:15 a.m. Keynote Address: Transforming the Insurance Organization Through Technology
Richard L. Huber, Aetna Inc., Chairman, CEO, & President
Pulling together a huge company like Aetna means investing heavily in technology, enforcing standards, looking to build solutions that reduce duplication, focusing on the end-user, and complementing the business strategy.
9:30-10:30 a.m. Bridging the E-Commerce Gap: Linking to Outside Producers
John Albanese, Penn Mutual
As insurers broaden their geographic reach and venues, the biggest challenge is to communicate electronically with non-captive distributors. Hardware and software standards are just one obstacle in the program. This session provides you with an inside look at how one operation works closely with outside sellers, but retains close links.
Pushing the Electronic Envelope: Lessons Learned
Jeremy C. Jaffe, Liberty Financial Cos. Inc.
Tracey Witte, Zurich Kemper Life Insurance Co.
Once they dove into Internet commerce, Liberty Financial and Zurich Kemper Life found some unexpected revelations about their customers' needs and wants, especially when it comes to security and high-tech interaction.
10:40-11:25 a.m. Leveraging the Data Warehouse for E-Commerce
Tom Chesbrough, Dodson Group; Kapstone Systems Inc.
An inside look at how one business uses its in-house information and Intelligence to collect, organize, and extract massive amounts of data-all so decision-makers can learn more about customers, products, competitors, and distribution channels.
Microsoft in financial Services: Trends and Technology for the Business Professional
Kevin S. Kelly, Microsoft Corporation
This session will present the current state of Microsoft's efforts with the insurance industry, as well as presenting technology trends and their translation to business. This session features examples of emerging application development, e-commerce initiatives, the latest in Internet/Intranet/Extranet platforms, agency-company interface enhancements and in-depth business overview of Windows DNA for Financial Services.
11:30-12:15 p.m. Lessons of an Insurance E-Business Pioneer
James Harkness, TIAA-CREF
Before there was a World Wide Web, TIAA-CREF was getting 2000 hits per day at its Internet site. Today the company operates on-line 24 hours a day. Last year alone TIAA-CREF made $2 million in sales, attributable to e-commerce.
The Search for Standards: New Developments in Insurance/Reinsurance Links
Robert Gilligan, Brokers & Reinsurance Market Assn.
Bill Tedrick, Production Management VP, BWC Systems
Insurers, brokers and reinsurers around the world are making the change from paper to electronic data interchange to transact business with their trading partners. Find out how the industry got here and what's next.
1:15-2:15 p.m. Ratings Perspective: E-Commerce and Information Management Issues
Martin Sheffield, A.M. Best Company
Larry Mayewski, A.M. Best Company
As technology becomes a larger component of a company's ability to compete, it's also becoming a factor in evaluating insurers for ratings purposes. Representatives of A.M. Best's life/health and property/casualty divisions discuss what technological factors go into the ratings mix, and how it is changing.
2:15-3:00 p.m. Beyond Data Warehousing: How One Insurer Made It Work
Bill Korach, New England Financial
Chris Geiger, Tessera
New England Financial started out with a base of millions of names, addresses, and transaction histories. Find out how they are leveraging that into the financial services marketing platform of tomorrow.
Defending the E-Commerce Fortress
Norm Wilcox, National Fraud Center
Hackers, snoopers, and web-surfers are components of would-be infiltrators wandering in cyberspace. Find out what insurers are doing to protect themselves against these forces, as well as competitors and professional vandals.
3:05-3:45 p.m. Who's Liable Now: Emerging Insurance Issues for 2000 and Beyond
Ron Gass, Nac Reinsurance Corporation
Computers still operating after New Year's Eve 2000 are no reasons for sighs of relief. An army of lawyers is busy cultivating reasons why insurers should be liable for computer foul-ups before, after, and unrelated to Year 2000 problems. You'll hear about the latest wave of emerging computer liability issues.
Building Quality Into Insurance E-Commerce
Cynthia Hine, Quality Insurance Council
Insurers may be attracted to cyberspace because of its potential for lower costs and wider reach. But they're also entering a high-demand, instant-service world. This session provides an inside look from the leader of the Quality Insurance Congress on how insurers can use the new on-line world to get it right.
3:50-4:30 p.m. The Key to E-Commerce: Straight-Through Processing
Gary Craft, BancAmerica Robertson Stephens
Banks have adopted straight-through processing. Now it's time for insurers to eliminate duplication and wasted efforts before they are overwhelmed by information. Technological analyst Gary Craft has examined this process in light of its financial competitors and found that the insurance industry comes up short in many areas, but does have some unique opportunities.
A Methodology for Insurance E-Commerce Initiatives
Dennis Steckler, Tillinghast Towers-Perrin
Building a successful e-commerce strategy for insurance organizations requires a careful balance of business and technical expertise. Utilizing a well-defined e-business methodology can help ensure the success of Internet opportunities.
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TUESDAY, NOVEMBER 17
8:15-9:15 a.m.
Building E-Commerce: On Time, On Line and On Target
Richard Walker, KPMG Peat Marwick
You'll hear a discussion from someone who is successful in cyberspace, including emerging opportunities for insurers.
9:30-10:30 a.m. Getting Electronic Shelf Space in Banks
Kevin Crowe, Essex Corporation
Some banks are turning to outside vendors for links that create the look and feel of a full-service insurance provider. Those aggregators are creating new opportunities for insurers who have found that the banking industry is a labor-intensive, low-return market.
Emerging Electronic Liability Issues on the E-Net
Frederick Lane III, Pro Se Computing Inc.
Susan Nycum, Baker & McKenzie
New potential liabilities lurk in the electronic marketplace for insurers. Find out what they are and what can be done to guard against them.
10:40-11:25 a.m. Public vs. Private: Debating E-Business Strategies
Chip Lawson, IVANS, Inc.
Kevin Keegan, Insweb Corporation
Cyberspace may be infinite, but budgets are not. For many insurers the question is whether to invest in using the Internet primarily as a consumer marketing tool or as a channel for exchanging business information with agents and other business partners. The answer is not the same for every company.
Reality Check: E-Commerce Implementation Issues
Eric Consolazio, PricewaterhouseCoopers
A look at the real-world technical and business considerations in implementing e-business solutions. Critical success factors will be addressed, as well as the expected and unexpected impacts on company operations from implementing Web-based solutions.
11:30-12:15 p.m. The View From Inside IBM's E-Commerce Insurance Skunkworks
Dan Yellin, IBM Research
IBM researchers discuss what's ahead.
1:15-2:00 p.m. Building the Global Information Highway: One Broker's Solution
Kenneth Auman, Andersen Consulting
Gordon Surbey, J&H Marsh & McLennan
An inside look at J&H Marsh & McLennan's remake of its commercial risk practice through technology. The system now includes 40 participating carriers.
Building A System for In-House Producers
Barbara Koster, Prudential Insurance Co. of America
Think its tough outfitting an office for e-commerce? How about setting up thousands of offices? An inside look at Pru's rollout to agents of new hardware and software designed to build a virtual selling community.
2:15-3:00 p.m. E-Business Opportunities: Reselling In-House Expertise
Russ Suever, Lincoln National Risk Management Inc.
Everyone talks about the value of intellectual capital, but few insurers have actually capitalized on it by selling to outside organizations. A look at how several insurers took their in-house expertise in areas such as underwriting and product development, packaged it with their technological savvy, and provided solutions to new customers.
3:05-3:25 p.m. 20 Trends in 20 Minutes
Paul C. Tinnirello, A.M. Best Company
A distillation of two technology supplements, staff reporting, feedback from panelists, and industry visits. Will also visit on-going and new trends for e-commerce delivery.
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