SUNDAY, OCTOBER 17
7:30-9:00 p.m.	Dessert Reception: Webifying Insurance Mark H. Benson, Executive VP, CyberComp The folks behind CyberComp, the virtual insurer that hit $81 million in gross premiums on-line last year, are looking to take their model into new areas and new lines of business. Discover how one major insurer learned to think small, with big results.

MONDAY, OCTOBER 18
8:00-8:50 a.m.	How One Insurer Re-Embraced IT Samuel J. Foti, President, The MONY Group The MONY Group once outsourced its information technology-until it decided it risked losing an important strategic element. Find out how one newly public insurer is seizing technology, a changing competitive landscape, and new opportunities to create a new paradigm.
9:00-9:50 a.m.	Chubb's View: Building the High-End Service Online Vehicle Deb Bronson, VP, Chubb Corp. Donald Garvey, Assistant VP, Chubb Corp. How the high-touch insurer built an on-line system that serviced its demanding brokers and insureds.
	E-Underwriting William Ashley, Executive VP, E.W. Blanch Co. Find out what's behind the latest wave combining technology and underwriting.
10:00-10:50 a.m.	ERP Takes on the Insurance World Steve McKeown, EDS-SOLCORP William Macdonald, Financial Services Account Manager, SAP America Mike Wahl, Senior Director, SAP Progam Manager, Allstate Insurance Company Chris O'Leary, Director, Solution Provider Business Development, Benchmarking Partners Enterprise Resource Planning software went through manufacturing like a whirlwind but is only making its first inroads into insurance. Find out what the insurance frontrunners have learned in this new field.
	Claims Information- Getting the Results Lee Routledge, Senior VP, Claims, Reliance Insurance Company G. Victor Guyan, Partner, Andersen Consulting An inside look at how Reliance transformed its claims function. How this broad-scale change was defined, with a full look at the opportunities and the problem. Discover what was transformed in the process-the people, organization, metrics, and the technology.
11:00-11:50 a.m.	Leveraging Thin Clients for the Web Paul Boulay, Program Director, Marketing Network Computer Division, IBM Corp. NC computing has jumped from the theoretical to the actual. Scalability, upgradability, control-or is it another IT mirage? Hear the experiences of early insurers who have taken that route.
	Hackers at the Electronic Gates Rick Davis, Co-Founder, Strategic Marketing and Development Officer INSUREtrust.com Hacking and intrusion are well beyond vandalizing web pages and reprogramming phone systems. Insurers are responding to business interruption, commercial liability, and even financial guarantee coverage.
12:00-12:50 p.m	Lunch
1:00-1:50 p.m.	Wiring the Acquisition: Chief to Chief Richard Maybin, Senior VP and Chief Technology Officer, Conseco Services, L.L.C. Conseco's Richard Maybin has overseen the technological integration of more than 40 separate operations into one organization. How a huge, growing insurance technology operation consolidates the data, develops the systems, and moves forward-all without missing a beat.
2:00-2:50 p.m.	A.M. Best Perspective: P/C Technology Issues & Competitiveness Martin Sheffield, Vice President, A.M. Best Company How Y2K readiness, millennium coverage issues, and e-commerce are changing the landscape for property/casualty insurers.
	A.M. Best Perspective: L/H Technology Issues & Competitiveness Michael Cohen, Assistant VP, A.M. Best Company E-commerce is more than agents vs. web sites. Some companies are harnessing electronic communications to build even tighter, more effective relationships with producers. Others are standing their distribution paradigm on its head-with surprising results.
3:00-3:50 p.m.	The E-Oriented Model for Catastrophic Risk Karen Clark, President, AIR Hemant Shah, Senior VP, Risk Management Solutions, Inc. Nobody knows where and when tomorrow's disaster will occur, but insurers are increasingly likely to know what it may cost. How disaster modeling is affecting the insurance landscape, how it's being deployed, and how it's revamping electronic underwriting and claims systems.
	Electronic Ties that Bind Jim Hollen, Co-founder and Vice President, Business Development, ChannelPoint Jeni McGill, VP, Healthcare Economics, United HealthCare UnitedHealthcare is the first insurer working under the Channelpoint model which seeks to electronically embrace the brokerage community. Find out what they've learned, how it works, and where it may lead.
4:00-4:50 p.m.	Wired for Data Steven Aldrich, General Manager, Intuit Insurance Services Streamlining customer data acquisition can improve quote accuracy and reduce processing costs. But there are many more steps to be taken to connect with current and potential customers.
	Building Customer Management into the E-Commerce System Robert McIsaac, VP, Strategic Planning, Prudential Insurance Leading-edge financial services providers are using the Internet to solidify customer relationships through real-time servicing, problem-solving, and intelligence-gathering. Learn how one leading insurer has already put that system in place.

TUESDAY, OCTOBER 19
8:00-8:50 a.m.	Straight Talk about a Non-Linear Digital Future Thornton May, VP, Corporate Futurist, Cambridge Technology Partners A look at the experiences of early online adopters, the outlook for new financial services opportunities, with a special emphasis on how existing, large-scale businesses can reorient themselves to the online environment.
9:00-9:50 a.m.	Breaking Down the Walls Between Marketing and Technology Robert Hamilton, VP E-Commerce, CNA Co. The battle between techies and marketers may have been the wrong fight. Instead, e-marketing took a more savvy approach-part selling, technology, and part magician. When the walls broke down, a different approach emerged.
	Future Themes: Chasing E-Technology's Promise Scott Elliott, VP and Director Client Consulting, Wellington Management Michael Tyler, Senior VP, Partner and Global Industry Analyst, Wellington Management Co. Industry institutional professionals share their views on the impact of forces including the Asian meltdown, the European Union, the aging worldwide population, and technological change.
10:00-10:50 a.m.	Emerging Liability and Regulatory Issues in E-Commerce Alan Rutkin, Partner, Rivkin, Radlar & Kremer Going on-line dramatically expands the universe of coverage and liability nightmares. Find out where the next issues of on-line liability are emerging, what the latest cases have shown, and how insurers are scrambling to keep up with electronic underwriting and loss-management issues.
	Designing the On-Line Product Shane Chalke, President, AnnuityNet.com Marc Ricks, Engagement Manager, McKinsey & Co. New offerings are on the way for web-only products. Discover how they're designed, the constraints and advantages, and what's been the track record.
11:00-11:50 a.m.	The View From the Street: Distribution, Technology, and Investing in the Insurance Environment Hugo J. Warns III, Principal, Legg Mason Wood Walker, Inc.
	Virtual Profits: DFA and E-Commerce Frontier Bret Price, Director, SS&C Technologies, Inc. Stephen Philbrick, VP, Swiss Re Investors Manuel Almagro, Consultant, Tillinghast-Towers Perrin How dynamic financial analysis technology is changing how insurers allocate capital, investments, and people.
12:00-12:50 p.m	Lunch
1:00-1:50 p.m.	The Online War for Independents Chris Garson, Agent Technology, Progressive Insurance Progressive didn't become the fastest growing auto insurer on clever ads alone. They built on a base of cutting-edge technology that won the business of the independent agent community through comfortable, understandable technology. Find out what they've learned, how they've succeeded, and where they're headed.
2:00-2:50 p.m.	Electronic Excavation: What Datamining Reveals About Non-Customers Gavin Blair, VP & Actuary, Liberty Mutual Insurance Co. Christopher Geiger, VP, Sales & Marketing, Tessera Enterprise Systems How focusing technology and analytics on non-prospects can reveal how to find out more about real prospects.
	XML: Turning Interactivity into e-Commerce Jym Barnes, Executive VP, NaviSys Existing web-based solutions do a fantastic job of providing integration from a user interface standpoint but fail miserably in providing true automation with shared data and business rules. The Extensible Markup Language, XML, is the new ingredient that will make true automation possible.
3:00-3:30 p.m.	Get Real: Embracing E-Commerce Paul Tinnirello, Senior VP, Information Services, A.M. Best Company A summary of the leading trends, products, and business surprises that are setting the course for on-line financial services.